Contact
Contact
Questions about the material, access, billing or a refund are answered in writing. Questions about what to trade are not answered at all, and the reason is on the risk disclaimer rather than being a matter of policy.
Direct
Written enquiries only. If a message asks you for account credentials, a broker login or a payment outside the checkout, it is not from us.
- akreedworld888@gmail.com
- For access problems, say so in the first line — it is the fastest thing we can fix.
What gets answered
Two lists, so nobody wastes an afternoon
Answered in writing
Anything about what the material covers, how it is delivered, what a tier includes, access problems, billing, and how the refund policy applies to a specific situation. Also anything about the community rules, including why they exist.
Not answered, ever
What to buy or sell, whether a particular setup is good, what a market will do, or a review of your open position. Not because we are being unhelpful — because giving that answer would be exactly the thing the risk disclaimer says we do not do.
Answered, but not the way people hope
"Will this make me profitable?" gets an honest no-one-can-say, and a link to the article that quotes the published statistics on retail trading accounts.
Always worth telling us
Anything that looks like somebody impersonating the Vault — an invite you did not expect, a message asking for credentials, an offer to manage your account. We would rather hear about it ten times than not at all.
Getting in touch
Practical things
How quickly do you reply?
In writing, and access problems are prioritised because they are the ones where waiting costs the member something. If you have paid and cannot get in, say so in the first line.
Will you ever ask for my broker login?
No. Not the login, not the password, not read-only access, not a screenshot of your account. Nobody at the Vault has any reason to want it, and anybody asking is not us.
Can I ask a question before joining?
Yes, and we would prefer it. Three questions answered before a purchase is a better outcome than one refund request afterwards.
Who reads the message?
We do. It is not routed elsewhere, not sold and not used for marketing. If the honest answer is that the Vault is the wrong fit for you, that is what you will get.
What happens to my details?
They are used to answer you and to keep a record of the correspondence. The privacy policy sets out the purposes and how to ask us to delete it.